FAQ - Frequently Asked Questions
Who can I contact if I have further questions about the online shop?
Who can I contact if I have further questions about the online shop?
If you have any questions or suggestions regarding our online shop or our products, our in-house customer service team is happy to answer your questions. Our customer service center is available Monday through Friday from 8:00 a.m. to 5:00 p.m. by phone at +49 (0)23113750960 or by email at info@ddz-do.com.
How do I create a customer account?
How do I create a customer account?
Discover the druckluft247.de online shop, add one or more items to your shopping cart, and conveniently register for your order processing.
Do I need to create a customer account to place orders?
Do I need to create a customer account to place orders?
No, you can also shop as a guest. You don't need to create a customer account for this. However, you won't be able to check your current order status. Your data will not be saved and therefore cannot be reused for future orders.
Is there advice on selecting the right components?
Is there advice on selecting the right components?
Yes, our customer service will be happy to help you select the right components for your compressed air system.
How do I find the right maintenance kit for my compressor?
How do I find the right maintenance kit for my compressor?
Use our search function or contact us for individual advice to find the right kit for your model.
How quickly can I expect a response from customer service?
How quickly can I expect a response from customer service?
You will typically receive a response to your inquiry within 1-2 business days. For urgent matters, we recommend contacting us by phone.
How safe is my personal data with you?
How safe is my personal data with you?
Your data will be protected and never shared with third parties, except for processing shipping and payment.
What are cookies and what are they used for?
What are cookies and what are they used for?
For further information on the use of cookies, click on "Cookie Settings" at the bottom of the page. Here you will find further information and can adjust your cookie settings individually.
Is there a minimum order value?
Is there a minimum order value?
There is no minimum order value at Druckluft247. However, some products may have a minimum order quantity. You can find the respective minimum order quantity directly on the product detail page.
Can I pick up the ordered goods directly from your location?
Can I pick up the ordered goods directly from your location?
Unfortunately not. Our warehouse is located at an external service provider. Therefore, self-collection is unfortunately not possible for organizational and technical reasons.
I have not received an order confirmation yet
I have not received an order confirmation yet
Did you place an order more than 60 minutes ago but haven't received an order confirmation yet? Please check your email inbox's spam folder. Depending on your email provider or mailbox settings, emails may mistakenly end up in your spam folder. If you still can't find your order confirmation there, please contact our customer support.
Is my order already on its way?
Is my order already on its way?
Once we hand over the goods to the postal service, you will automatically receive an email with your parcel's tracking ID to the email address you provided with your order. You can use this email to check the current location of your shipment online at any time.
I have a question about my order. Who can I contact?
I have a question about my order. Who can I contact?
Our customer service team will be happy to help you with any issues, Monday to Friday from 8:00 a.m. to 5:00 p.m.
Your service phone number: +49 (0)23113750960 or email: info@ddz-do.com
How quickly will my order be delivered?
How quickly will my order be delivered?
Delivery time depends on your location and the shipping provider. Delivery within Germany typically takes 1-3 business days.
Can I change or cancel my order later?
Can I change or cancel my order later?
Changes or cancellations are only possible as long as the order hasn't been shipped. Please contact our customer service team so we can assist you as quickly as possible.
Which countries does Druckluft247 deliver to?
Which countries does Druckluft247 deliver to?
Druckluft247 delivers within Germany and to selected European countries. Feel free to contact us – we'll explore the options for you!
Why can't I choose any shipping method?
Why can't I choose any shipping method?
Please note that shipping methods depend on various factors. For example, it is not possible to send bulky items as parcels or to delivery stations. Express shipments, for example, also depend on the time of order.